At Saudi Arabian Insurance Company, our Dubai office looking for an Analyst – IT Security and Business Continuity who will be responsible for planning, executing and maintaining security and continuity measures to protect the organizations digital information assets.

Job Summary

• You will need to research new security technology to provide input as to what will most effectively protect the organization’s IT assets. You will be heavily involved with creating, testing and maintaining organization’s disaster recovery and continuity plans. And contribute to the development of the security shared services across the Group.

• As an Analyst, you will provide technical support and analysis for continuous monitoring and counter threat tools and technologies. A significant portion of the role will involve working with IT teams to outline security requirements in projects, and embed security best practices in BAU activities additionally, the analyst will engage with business teams to improve awareness of company information security policies, procedures and standards and raise overall understanding of cyber risks.

• You will need to continually adapt to stay a step ahead of cyber threats, staying up to date on the latest methods attackers are using to infiltrate computer systems and on IT security, risk and business continuity topics in general.

Main Functions and Responsibilities:

• Conduct regular risk assessment of the IT infrastructure and services.
• Implement methodologies for IT and information security risk management.
• Develop / implement /review security baseline documents.
• Analyze security vulnerability reports /unit computer systems and disseminate such information to appropriate technical staff for resolution.
• Maintain an information security incident response framework.
• Define and implement processes for user logical access management.
• Implement data protection and access controls.
• Ensure processes are in place for the detection of information security violations.
• Monitor compliance with information security policy and standards.
• Serve as a liaison to different businesses and interface with fellow team members and colleagues on other security teams. As-needed, manage relationships with business partners, management, vendors, and external parties
• Lead projects as directed by leadership
• Strong track record of understanding and interest in recognized IT Security-related standards and technologies, demonstrated through training, job experience and/or industry activities
• Respond to cyber incidents caused by internal and external threats that may involve nontraditional working hours
• Proactively hunt for adversaries on company networks utilizing a variety of tools and techniques
• Assist in the definition and testing of business continuity and disaster recovery plans and procedures
• Perform Security monitoring across the company
• Ensure the implementation of measures to respect the data privacy regulations defined by the Compliance officer.

Minimum Requirements of Role

Secondary or Tertiary Education:

• Undergraduate Degree – B.Sc. Engineering, Computer Science, Information Security, Information Management Systems
• Project Management is a plus
• Information Security and /or Information Technology industry certification (CEH, ISO 27001 Lead Implementor, GIAC or equivalent) are a plus
• Knowledge/Experience of ISO 22301

No. of Years’ Experience:

• Experience in information security, IT audit or related area > 5 years
• Experience in Business Continuity & Crisis Management > 2 years
• Previous experience in a remote/international team preferred

This position reports to the AVP – IT Security. A detailed JD will be shared upon further discussion

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At Saudi Arabian Insurance Company, our Dubai office looking for an Analyst – IT Security and Business Continuity who will be responsible for planning, executing and maintaining security and continuity measures to protect the organizations digital information assets.

Job Purpose

• Lead the local implementation of the Security Target Operating Model and Security Transformation Plan, agreed between Group CEO and CIO.
• Act as a key advisor to every Group entities senior management on Security and Continuity matters (e.g. information risk management, cybersecurity, information security control, monitoring, information privacy, operations, identity access management, security architecture, forensics, business continuity, crisis management, physical security, IT risk and compliance).
• Act as a leader at the local entity level to drive information security in terms of assessment, risk appetite, reporting and awareness; advise and challenge businesses.
• Increase the business resilience by ensuring the adequate maturity level on Security and Continuity topics.
• Drive cultural and organizational change throughout the local entities and implement a sustainable security and continuity  practices.
• Contribute to the development of the security shared services across the Group.

Main Functions and Responsibilities:

• Collaborate with all relevant stakeholders as  to ensure that security and continuity within the local entity is relevant, cost-effective and is delivered in accordance with the Group Strategy.
• Serve as an expert advisor to senior management of the local entity in the implementation and maintenance of information security, physical security, business continuity, crisis management and IT compliance and risk.
• Ensure the implementation of information security, physical security and business continuity strategies, policies, shared security services and action plans aligned with the Group Strategy.
• Lead the development, implementation and successful execution of information security operations.
• Identify and analyze risks, recommend appropriate mitigation options and document all components in clear, business-intelligible language.
• Maintain an understanding of emerging regulations, risks and industry trends.  Assess the impact on the business environment and recommend appropriate mitigation actions or the prioritization of projects and investments.
• Escalate the need to redirect investment or change practices to mitigate critical risks and ensure legal, regulatory or commercial compliance.
• Implement continuous improvement processes and activities (e.g. good practices, reporting, problem resolution) to ensure quality and relevance of security and continuity services.
• Monitor system confidentiality, integrity and availability and oversee information security incidents.
• Promote a culture of information and physical security and raise awareness across the Group.
• Oversee the execution of security, continuity and risk projects.
• Develop and maintain auditable processes to enforce consistency within the local entity.
• Identify and implement coordinated responses to information security audit and compliance issues.
• Identify, monitor and report to senior management the main KPIs in Security and Continuity.
• Develop, track and control the security and continuity budget for purchasing, staffing and operations.
• Oversee the execution of the IT Risk Management process.
• Act as Crisis Coordinator in case of a company crisis, serving as an expert advisor to the Senior Management.
• Ensure the implementation of measures to respect the data privacy regulations defined by the Compliance officer.
• Drive security engagement across IT projects and services to adopt a “shift left” mindset and define security requirements at project inception.
• Provide technical security guidance to other IT group teams to ensure Group and regulatory standards as well as industry best practices are in place; and overall security maturity is developing.
• Research and drive secure adoption of best of breed emerging technology e.g. Cloud, Infrastructure as Code, Microservices architecture and API.

Minimum Requirements of Role

Secondary or Tertiary Education:

• Undergraduate Degree – B.Sc. Engineering, Computer Science, Information Security, Information Management Systems
• Project Management is a plus
• Information Security and /or Information Technology industry certification (CEH, ISO 27001 Lead Implementor, GIAC or equivalent) are a plus
• Knowledge/Experience of ISO 22301

No. of Years’ Experience:

• Experience in information security, IT audit or related area > 10 years
• Experience in Business Continuity & Crisis Management > 3 years
• Leadership/ management experience > 5 years
• Previous experience managing a remote/international team preferred
• Previous experience as interim or acting Chief Information Security Officer, IT Security Manager or extensive experience reporting to a senior IT executive in an international organization.

The position reports to the CIO. A detailed JD will be shared upon further discussion.

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Our office in Bahrain is currently looking for Claims Processor with background in nursing. Additionally, this role will be covering the night shift ( ideally 11 pm to 7 am).

Job Summary

• The Claims Processor is responsible for claims processing of UAE and non-UAE markets.  This includes electronic claims, manual paper claims and reimbursement claims.
• The claim processor is required to analyze a claim based on policy conditions, regulatory requirements, international medical guidelines and SAICOHEALTH internal process and procedures.
• Attend calls by customers/members.

Responsibilities

• Perform claims data entry and medical review
• Adjudicate each claim and associated services based on coding rule (UAE market) and policy conditions that includes system driven eligibility checks, coding checks and perform medical necessity checks
• Follow pre-approval protocols as per provider handbook
• Ensure claims are accurately paid as per agreed tariff and apply proper reasonable and customary charges as per internal guidelines
• Approve claims up to the assigned authority matrix
• Coordinate with pre-approval team and network team on a case by case manner where relevant for the claims adjudication
• Coordinate with providers in explaining the rejections on claims
• Responsible for paper claims registration and reception desk as a back-up staff
• Assist Team Leader and Operations Manager in enhancing and developing the process and system
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall policies and procedures
• Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Education

• Graduate in Medical Nursing.

Experience

• 2 – 5 years experience in health insurance field

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Job Summary

The Account Executive – Brokers Relation is responsible for building and managing the relationship with the Brokers; the incumbent will produce revenue for the corporation and manage the accounts of the brokers.

Main functions and responsibilities:

1. Develop and maintain the relationship with the Brokers in accordance with SAICO Strategy whilst ensuring compliance with local and International Regulations.
2. Manage the relationship with the brokers to achieve monthly new business and renewal targets.
3. Present recommendations to AVP Brokers Relations for approval.
4. Maintain clear and accurate data in SAICO CRM.
5. Identify potential areas of improvement related to the brokers’ service levels.
6. Ensure quality & consistency across all brokers’ activities and recommend process improvement when needed.
7. Assess and identify new markets’ potential.
8. Report to the AVP Brokers Relations the performance of the Broker account against the set objectives and targets.
9. Ensure Company core competencies, values, policies & procedures are implemented across the teams.
10. Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Technical Experience

• 5 years of experience in similar job – Medical Insurance field

Education

• Bachelors degree.

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Job Summary

To effectively manage the Sales Operations and Customer Support functions. To provide unparalleled service levels to internal and external stakeholders.

Main Responsibilities

1. Handle daily sales operations, policy issuance and endorsement process for medical and general insurance.
2. Manage, coach and appraise the sales support team.
3. Coordinate with internal departments to ensure process alignment and to meet regulatory requirements.
4. Work closely with IT department to ensure continual system enhancement and escalation of issues as well as automation of manual processes.
5. Manage relationships with external vendors.
6. Responsible for performing process related audits and the coordination with internal auditors.
7. Develop monitoring reports and share with management to agree on corrective measures where required to ensure optimum service level for clients.
8. Handle specific projects as assigned by the management.

Technical Experience

• 5-7 years of experience in an insurance operation position.

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Job Summary

Performing motor claims surveys and processing claims accurately in the system.

Main Responsibilities 

1. Survey accident vehicles on a timely basis as requested by claims team in respect of vehicles belonging to the Insured or vehicles damaged due to accident caused by Insured.
2. Survey damages in relation to police report and any other information available.
3. Prepare survey reports in time and ensure they are complete in all respects so that correct documentation is available for the claim files.
4. Register claims in the core IT system and upload survey report and related documents for processing.
5. Appoint independent surveyor for disputed claims as and when necessary by following the correct procedures.
6. Negotiate discounts with dealers/workshops for vehicle repairs in the best interest of the Company with a view to reducing claims cost without compromising on the quality of repairs.
7. Assess and recommend constructive total loss of any vehicle in case of significant damages where repairs are likely to be uneconomical, based on nature/extent of damages and estimated salvage value.
8. Deal with salvage service providers and set realistic reserve price for salvage vehicles.
9. Directly communicate with customers on status of survey in coordination with the Claims team.
10. Ensure best practices and quality service while dealing with workshops, third party insurers, customers and claims team.
11. Adhere to the contents of the Operating Procedures Manual and the Company’s overall internal procedures and policies including claims procedures and guidelines.
12. Perform miscellaneous within the scope of work, as assigned by the direct manager.

Education

1. University Degree
2. Background in Automobile Engineering (Diploma or Degree)
3. Professional insurance qualification preferred
4. Bi-lingual (English & Arabic)
5. Enthusiastic, motivated and dedicated

Technical Experience

1. Minimum 5 years relevant work experience as motor claims surveyor in an insurance company

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Looking for your first job? You’ll be happy to know that we are recruiting fresh graduates’.

We at Damana, are hiring UAE nationals who have recently graduated and looking for entry level opportunities in Human Resources, Marketing / Corporate communications and Office Administration. The way we see it, it’s a great way to introduce you to the Insurance sector.

If you are interested in understanding the insurance sector and pursuing a career with us, send your CV to careers@damana.com and let’s discuss!“

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