Job Summary: 

Brokers Relation Executive is responsible for building and managing the relationship with the Brokers; the incumbent will produce revenue for the corporation and manage the accounts of the brokers. We are looking for a candidate with 3 - 5 years of experience in sales or broker relations with an insurance provider. 

Experience in medical insurance is preferable. 

Main functions and responsibilities:

1. Develop and maintain the relationship with the Brokers in accordance with SAICO Strategy whilst ensuring compliance with local and International Regulations.
2. Manage the relationship with the brokers to achieve monthly new business and renewal targets.
3. Present recommendations to AVP Brokers Relations for approval.
4. Maintain clear and accurate data in SAICO CRM.
5. Identify potential areas of improvement related to the brokers’ service levels.
6. Ensure quality & consistency across all brokers’ activities and recommend process improvement when needed.
7. Assess and identify new markets’ potential.
8. Report to the AVP Brokers Relations the performance of the Broker account against the set objectives and targets.
9. Ensure Company core competencies, values, policies & procedures are implemented across the teams.
10. Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Education 

1. Bachelors degree is a must

Our office in Bahrain is currently looking for an Underwriter with experience in General Insurance.

Job Summary:

• Actively assist department manager to underwrite risks and manage portfolios of different classes of risks.
• Propose and recommend terms and conditions in respect of risks/policies, adhering to underwriting guidelines, authority limits, treaty limits and treaty conditions at all times. Present such terms for approval of senior underwriter or direct manager.
• Underwrite risks within the scope of assigned underwriting authorities.
• Complete necessary documents and forms relating to respective underwriting transactions for the review of the direct manager as prescribed in the underwriting guidelines and procedures manuals.

Main Responsibilities:

• Assess the risks offered and review underwriting information including proposal forms.
• Deal with referrals from regional offices in a timely and professional manner.
• Support department head to improve underwriting performance and profitability across all lines of business.
• Meet with clients and brokers as and when required. Maintain good contacts and cordial business relationship with them over phone on an ongoing basis.
• Ensure responses and quotations are given in a timely manner.
• Ensure renewal reviews for all policies are carried out in time every month to be able to invite renewals 30 days in advance
• Process important and/or complex policy documentation as and when required.
• Review all documents produced by Processors to ensure they reflect inter alia the correct terms, conditions, sum insured, premium and deductibles.
• Assist department head in preparation of reinsurance treaty renewal information and other information with regard to reinsurance treaties as and when required.
• Assist department head in preparation of budgets and various reports including MIS as and when required

Qualifications and experience"

• University degree is a must. Additionally, holder of professional qualifications e.g. CII or Dip CII.
• 5+ years of experience.

Job Summary

Our office in Bahrain is currently recruiting for a Business Development Executive to contribute to the growth of our portfolio for all lines of business at DAMANA by strategically identifying and directly engaging with potential clients to secure new businesses and proposals. For this position, we are looking for candidates with 2 or 3 years of experience in sales, preferably with an insurance broker or an insurance provider.

Responsibilities

• Build a strong pipeline of prospective clients.
• Maintain and build relations with insurance brokers as a way to reach out to new clients.
• Strategize innovative ways to reach new clients.
• Have a good working knowledge of the insurance products available, insurance trading conditions, the Company’s products and services.
• Review contracts as required.
• Demonstrate detailed knowledge and understanding of the insurance market, insurance principles and the ability to apply them in the day-to-day activities.
• Tailor product offering to client’s needs.
• Demonstrate an understanding of the concept of risk and how variables can affect the client, decisions in all classes of business.

Qualifications

• Bachelor’s degree

Preferred Skills

• Experience in sales/business development

Full Time | Assistant Vice President | Dubai

Job Summary

This position requires handling major risks, strategic accounts, and reinsurance negotiations, while supervising the underwriting team and claims handling of various classes of business. The AVP will actively underwrite Direct and Facultative Inward risks, arrange Facultative Outward placements, and ensure all underwriting activity adheres to company guidelines, treaty limits, and regulatory requirements.

Responsibilities

• Underwrite and manage risks across Property, Engineering, Casualty, Liability, and General Accident etc. portfolios.
• Propose and recommend terms and conditions in line with underwriting authority, treaty limitations, and corporate policies.
• Handle large and complex risks, key clients, and reinsurance counterparties.
• Arrange Facultative Outward reinsurance placements when risks exceed treaty capacities.
• Review and approve underwriting decisions and claims within delegated authority; escalate as needed.
• Ensure issuance of accurate, timely policy documentation and compliance with KYC and regulatory standards.
• Oversee renewal planning and execution, ensuring offers are made at least 30 days in advance.
• Strengthen relationships with brokers, reinsurers, clients, and internal teams through regular engagement.
• Support premium collection efforts and maintain strong credit control discipline.
• Monitor portfolio performance, identify profitability levers, and contribute to product and pricing strategies.
• Lead or support internal training and mentoring of junior underwriters to build technical capabilities.
• Ensure all activities comply with regulatory requirements, reinsurance treaties, and head office directives.

Qualifications & Experience:

• Minimum 10 years of underwriting experience in General Lines.
• Bachelor’s degree required; CII, DipCII, or equivalent professional qualifications are strongly preferred.
• Solid understanding of reinsurance structures and claims handling.
• Proven ability to manage complex risks, lead underwriting strategies, and build strong market relationships.
• Excellent communication, negotiation, and decision-making skills.

Full Time | Customer Service – Motor Insurance | Dubai

Job Summary

Our office in Dubai is currently looking for an Emirati candidate with 1 or 2 years of experience in customer service mainly through phone calls and emails and preferably in Motor insurance. The candidate should maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner. To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Responsibilities

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
  Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
  Provide payment confirmation or clarifications as required to clients.
  Achieve / exceed set productivity and quality standards.
  Interface effectively with internal colleagues and staff to resolve client issues.
  Maintain accurate records and files as required.
  Identify potential process improvements and make recommendations to Team Leader or Senior Officer.

Qualifications

• Bachelor’s degree

Preferred Skills

• Experience in motor insurance

Full Time | AVP – Direct Sales | Business Development | Dubai

Job Summary

• To effectively manage the client account and secure new business.Provide excellent service delivery through effective management of the team, ensuring the people; processes and technology are efficiently managed with excellent service delivery being accountable for the overall quality, quantity and timeliness of work outputs. 

Responsibilities

• Manage the work of Team Leaders/Account Executives.
• Effectively manages the client’s portfolio.
• Manages the Company’s response to new business opportunities.
• Demonstrates professional expertise and ability to share knowledge with Team Leaders/Account Executives.
• Monitor Team Leaders/ Account Executives to secure full prospect and secure new businesses.
• Monitor work flow of the team and take appropriate action as required.
• Authorizes cover note, check debit note, EoC, quote slips, endorsements, placement slip, wordings and addendums.
• Demonstrates knowledge and understanding of the nature and sources of law, the law of tort, law of contract, the insurance contract and their application in the local and overseas.
• Understands and applies rules relating to taxes, levies and policy issuance, Data Protection Act, Money Laundering, Client Monies and Terms of Business Agreement (TOBA).
• Understanding and application of fundamental legal and regulatory policy in relation to the insurance contract.
• Advise on the legal requirements of the client as applicable to insurance.
• Demonstrates awareness of the changes and development in regulation and the impact these have on the business both local and overseas understanding of procedures such as insurance Conduct Customer Fairly (TCF) concept, complaints handling requirement, market agreements.
• Able to identify conflicts of interest and mitigate.
• Ensure excellent service delivered through robust processes and effective oversight.
• Anticipate potential service problems and instigate remedial action before these become visible to/affect customers directly, invoking escalation to management if necessary. Respond to any complaints and address underlying issues promptly.
• Be proactive in seeking and sharing ideas for innovation in business processes and contribute to initiatives.
• Recruit team members to maintain a full complement of resource at budgeted levels.
• Ensure a suitable training and development plan, agreed objectives and performance review process is always in place for all team members. Establish a coaching environment to bring lesser-achievers closer to the standards of the best performers.
• To produce/support meaningful, accurate management reports and statistical information.
• Achieve departmental and Company-wide goals and business plans.
• Ensures that all KPIs (Key Performance Indicators) meet and exceed the minimum standards.
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Company’s overall internal procedures and policies.
• Nil E&Os.
• Manage the work of Team Leaders/Account Executives.
• Effectively manages the client’s portfolio.
• Manages the Company’s response to new business opportunities.
• Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Qualifications

• University degree.
• Higher professional qualifications preferred e.g. ACII or FCII.

Preferred Skills

• 10+ years of experience in insurance/broking market.
• Market practices and procedural requirements.
• Internal compliance and operational standards.
• MS Office; Computer Literate
• Networking Skills | Negotiation Skills | Leadership Skills | Management Skills | Communication Skills.

Job Summary

Responsible for ensuring that the Company’s activities in the UAE are in adherence with all applicable laws, rules and regulations to the Company

Responsibilities

• Assists in developing and maintaining the Company’s AML/CFT/Compliance policies and procedures.
• Monitors and ensures day-to-day compliance with the Company’s own internal AML/CFT/Compliance policies and procedures and the applicable laws/regulations.
• Reports on the effectiveness of the licensee’s AML/CFT controls, for consideration by senior management;
• Monitors and on regular basis of what may, in his opinion, constitute high-risk customer accounts; and ensuring that the insurance licensee maintains all necessary Customer Due Diligence (CDD), transactions records, Suspicious Transaction Reports and staff training records for the required periods.
• Acts as the Company’s main point of contact in respect of handling internal STRs from the staff and as the main contact for the concerned regulatory bodies regarding AML/CFT and making external STRs to them.
• Works with the Human Resources Department and other department as appropriate to develop an effective and adequate arrangement for staff awareness and training on AML/CFT matters.
• Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the Company are being appropriately evaluated, investigated and resolved.
• Actively participates in developing, initiating, maintaining, and revising policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical, or improper conduct.
• Actively participates in developing and periodically reviewing and updating standards of compliance conduct to ensure continuing currency and relevance in providing guidance to management and employees.
• Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolution.
• Actively participates in responding to alleged violations of rules, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Actively participates in responding to alleged violations of rules, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
• Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
• Provides reports on a regular basis, and as directed or requested, to keep the senior management informed of the operation and progress of compliance efforts.
• Institutes and maintains an effective compliance communication program for the Company, including promoting (a) heightened awareness of standards of conduct, and (b) understanding of new and existing compliance issues and related policies and procedures.
• Monitors on regular basis all reported complaints and ensures that the complaints have been dealt with fairly and when applicable, have been properly escalated internally and externally.
• Ensures that all communications with regulatory bodies are clear, complete and accurate and attends to all regulatory requests on timely basis at all times.
• Updates the senior management on new laws/rules/regulations and their potential impact and propose action plan(s) to ensure full compliance.
• Miscellaneous tasks within the scope of work, as assigned by the direct manager.

Qualifications

• University degree.
• Higher professional qualifications preferred

Preferred Skills

• 3+ years of experience in insurance/financial sector
• Ability to interpret legal documents and policies
• Excellent aptitude for legal research
• Computer skills, especially with Microsoft Word, PowerPoint and Excel
• Communication Skills | Team Work | Time Management